Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: November 23, 2024
Your Privacy at a Glance
- We never sell your personal data
- Your payment information is encrypted
- You control your privacy settings
- We comply with GDPR and privacy laws
Information We Collect
We collect information you provide directly to us, including your name, email address, phone number, payment information, and booking preferences. We also automatically collect certain information about your device when you use our services, including IP address, browser type, and usage data.
How We Use Your Information
We use the information we collect to process your bookings, communicate with you about your reservations, provide customer support, send you marketing communications (with your consent), improve our services, and comply with legal obligations.
Information Sharing
We share your information with hotels to complete your bookings, with payment processors to process transactions, with service providers who assist in our operations, and when required by law. We never sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and regular security assessments.
Your Rights
You have the right to access, correct, or delete your personal information. You can opt-out of marketing communications at any time. You may also have the right to data portability and to object to certain processing activities. Contact us to exercise these rights.
Cookies and Tracking
We use cookies and similar tracking technologies to improve your browsing experience, analyze site usage, and deliver personalized content. You can control cookie settings through your browser preferences. Some features may not function properly if cookies are disabled.
Communication Preferences
We may send you booking confirmations, updates, and promotional emails. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or updating your account preferences. Transactional emails cannot be opted out of.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking information is typically retained for 7 years for tax and legal purposes. You can request deletion of your data at any time, subject to legal requirements.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how we handle your data, please don't hesitate to contact us.